Refund Policy

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1. Your rights

Under Norwegian consumer law you have a right of withdrawal and refund in accordance with the applicable rules. This policy describes how we handle refund requests.

2. Withdrawal period

You may withdraw from your purchase within the period set by law (typically 14 days from receipt for distance contracts). Contact us within this period to request a refund.

3. How to request a refund

Send your request to contactus@lyxtherochep.world with your order details and reason. We will confirm receipt and process your request in line with this policy and the law.

4. Refund process

Once your return is accepted, we will refund the payment using the same method you used, within the timeframe required by law. You may need to return the product in unused condition unless otherwise agreed.

5. Exceptions

Certain products or circumstances may be exempt from the right of withdrawal under consumer law. We will inform you if any exception applies to your case.

6. Data and storage

We keep records of refund requests as needed for accounting and legal purposes, in line with our Privacy Policy.

7. Contact

Refund enquiries: contactus@lyxtherochep.world. Address: Myklerudveien 35, 1454 Fagerstrand, Norway.